At Five Star Foam, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy below for details.

1. Eligibility for Refunds

  • Refund requests must be made within [specific timeframe, e.g., 7 or 14 days] from the date of purchase.
  • Products must be unused, in their original condition, and returned with the original packaging and receipt/proof of purchase.
  • Customized or special-order items are not eligible for refunds unless they arrive damaged or defective.

2. Damaged or Defective Products

  • If the product is damaged or defective upon delivery, please notify us immediately at  +92 302 840 2282
  • We will arrange for a replacement or refund after verifying the issue.

3. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within [specific timeframe, e.g., 5-7 business days] and credited to your original method of payment.

4. Non-Refundable Items

  • Gift cards, clearance items, and any product marked as “final sale” are non-refundable.

5. Shipping Costs

  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective product).
  • Customers are responsible for return shipping costs unless otherwise specified.

6. Contact Us
For any questions regarding refunds, please contact us at:
Email: support@fivestarfoam.com